This page answers many common questions in regards to the wedding, traveling, and logistics. If you have a question that is not answered below, Eddy, Ale, Lalo and Shonte of Just Book It Travel, are available to help.

Please email them at info@justbookittravel.com.

WHAT IS THE DRESS CODE?

Our wedding will take place on a beautiful terrace by the beach, with temperatures expected to be in the 80s during the day and 70s at night. The ceremony is expected to begin at 3:30 PM. We want everyone to feel comfortable and enjoy the celebration. Think lightweight fabrics and summery styles. Since the festivities are taking place at the resort, feel free to change into more comfortable clothing at any point!

WHAT IS THE WEDDING DAY SCHEDULE?

You can find the wedding day schedule at this link.

DO I NEED A PASSPORT?

YES! Each guest must have a valid passport to travel.

**Reminder: please check the EXPIRATION DATE on your passport! It must have an expiration date covering your full stay.

WHICH AIRPORT SHOULD I TRAVEL TO?

You should fly into Cancun International Airport (CUN).

WHAT DO I NEED TO KNOW IF I BOOKED MY TRANSPORTATION THROUGH JUST BOOK IT TRAVEL?

All transportation reserved through Just Book It Travel will be provided by NexusTours.

STEP 1. Confirm that your flight information, linked here, is correct.

STEP 2. You will need to download your airport transfer pass in advance of travel. Your pass will be available to download 48 hours before each flight. You will need your booking/confirmation number from step 1 to download the pass.

Here is the link to download your pass.

WHAT IS THE CANCELLATION POLICY?

All payments are non-refundable if cancelled after October 11, 2024. Any applicable refunds must be requested from your travel protection supplier. Travel protection insurance covers full trip cancellations only. Any reduction of room nights or reduction of room occupancy is non-refundable after October 11, 2024.

Example. Guest pays the balance in full on or prior to October 11, 2024, and cancels on or after October 11, 2024. All payments are non-refundable following October 11, 2024. (Please file a claim directly with your Trip Protection provider for all non-refundable fees.)

WHAT TIME IS CHECK IN?

Check-in is at 3:00 pm. Rooms are generally not available until then. If you arrive before 3:00 pm, you can use all amenities, pools, and restaurants, and the hotel will let you know when your room is ready. We suggest guests travel with beach clothes in their carry-on bags to enjoy their travel day immediately upon arrival.

WHAT DOES "ALL-INCLUSIVE" INCLUDE?

"All-inclusive" means that most, if not all, of your expenses are included in the price you pay upfront.

-Accommodations: Your room or suite is covered for the duration of your stay.

-Meals and Snacks: All meals (breakfast, lunch, dinner) and snacks are generally included, with access to multiple dining options such as buffets, à la carte restaurants, and room service.

-Drinks: Both alcoholic and non-alcoholic beverages are generally covered, however certain premium alcohol brands or specialty non-alcoholic drinks may require an extra charge. When in doubt, ask is there is an upcharge and, if there is, whether it is in USD or Pesos.

-Entertainment: Shows, live music, and themed nights provided by the resort are included the package.

-Activities: Access to on-site amenities such as pools, gym, tennis courts, and exercise classes are included.

IS ROOM SERVICE INCLUDED?

Yes, room service is included.

ARE POOL TOWELS INCLUDED?

Yes, they are included and available in the pool area.

IS THERE WIFI?

Yes, throughout the resort and in your room.

WHAT IS NOT INCLUDED?

Optional Extras: Spa treatments, beauty treatments, excursions, and certain premium beverages are available for an additional price. When in doubt, don't hesitate to ask the staff!

SHOULD I TIP? AND IF SO, HOW MUCH?

The resort’s all-inclusive plan already includes tips for the staff, so there’s no obligation to tip. However, if you feel the service is exceptional or you’d like to show extra appreciation, it’s always welcome and greatly appreciated.

Here are some general tipping guidelines if you decide to give an additional contribution:

Housekeeping:

$2–$5 per day is a thoughtful gesture.

Tip daily to ensure it reaches the person cleaning your room.

Bartenders:

$1–$2 per drink or a $5–$10 tip upfront for excellent service.

Waitstaff:

$2–$5 for sit-down meals, or more if the service goes above and beyond.

Bellhops:

$1–$2 per bag for help with luggage.

Concierge or Special Services:

If they assist with special arrangements, a $5–$10 tip is customary.

Spa Staff:

For spa services, 10–20% of the service price is a generous standard.

Ultimately, tipping is personal and based on your level of satisfaction. If you do decide to tip, the staff are happy to accept USD or Pesos. Whether you tip or not, the staff is dedicated to ensuring your stay is memorable!

WHERE CAN I FIND RESORT ACTIVITIES & SCHEDULES?

You can find that information on the Sandos Web App by clicking here.

DOES JUST BOOK IT TRAVEL LOVE REFERRALS?

Yes! Just Book It Travel is a woman-owned and managed small business that is 100% reliant on "word of mouth" referrals. If you are satisfied with the service that you've received, Just Book It Travel Destination Weddings would appreciate that you tell all of your friends about the convenience of their destination weddings and large groups' services. If you have any feedback that can enhance or improve your service experience, please contact info@justbookittravel.com so that Just Book It Travel can make things right for you!!

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